NEO Series Alarm Troubles
Banner Form
Press ✱2 to view troubles:
| Trouble | Items | Next Steps |
|---|---|---|
| Trouble [1] - Service Required. Press “✱” for more details | Siren Trouble, RF Jam, Time & Date, Output #1 Fault, Aux Trouble ** | Call service during business hours **= Call Service |
| Trouble [2] – Battery Trouble. Press “✱” for more details | Panel Low Battery, Panel No Battery, HSM2204 Low or No Battery, HSM2300 Low or No Battery | Call service during business hours |
| Trouble [3] – Bus Voltage. Press “✱” for more details | HSM2HOST9, Keypad 01-16, HSM2108, HSM2300, HSM2204, HSM2208 | Call service during business hours |
| Trouble [4] – AC Troubles. Press “✱” for more details | Panel AC, HSM2300, HSM2204, Repeater 01-08, Siren 01-16 | AC Power Failure. Check alarm transformer, check outlet has power, check breakers. If no issues found call service |
| Trouble [5] - Device Fault. Press “✱” for more details | Zone 001-128, Keypad 01-16, Repeater 01-08, Siren 01-16 | Call service |
| Trouble [6] – Device Low Battery. Press “✱” for more details | Zone 001-128, Keypad 01-16, Repeater 01-08, Siren 01-16, User 1-32 = WLS Keyfob | See Wireless Device Battery Changes in the troubleshooting section for instructions on how to replace the batteries or, Call service during business hours |
| Trouble [7] – Device Tamper. Press “✱” for more details | Zone 001-128, Keypad 01-16, Repeater 01-08, Siren 01-16 | Call service during business hours |
| Trouble [8] – RF Delinquency Press “✱” for more details | Zone 001-128, Keypad 01-16, Repeater 01-08, Siren 01-16 | Set time and Date or call service during business hours |
| Trouble [9] – Module Supervisory Press “✱” for more details | HSM2HOST9, Keypad 01-16, HSM2108, HSM2300, HSM2204, HSM2208 | Call service during business hours |
| Trouble [10] – Module Tamper Press “✱” for more details | HSM2HOST9, Keypad 01-16, HSM2108, HSM2300, HSM2204, HSM2208 | Call service during business hours |
| Trouble [11] – Communications Press “✱” for more details | TLM, FTC Receiver 1-4, Alt Comm Cellular, Alt Comm Fault | This trouble occurs when the alarm panel tries to send a signal and is not successful. Check phone line, call service during business hours |
| Trouble [12] – Not Networked Press “✱” for more details | Zone 001-128, Keypad 01-16, Repeater 01-08, Siren 01-16, User 1-32 = WLS Keyfob | Call service |
